FSS Ticketing Tool Software is a customer relationship tool which can be used to log / monitor the issues or problems faced by customers by the means of incident management tickets.
Each ticket is like an incident (problem) which is created by customer and assigned to relevant support team.
“FSS Ticketing Tool" is just another name for hosted help desk applications.
Support ticket management (handling requests from customers)
Knowledge-base (self-service searchable portal for customers to find solutions to their problems) .
Asset tracking (track computers, printers, network equipment and other company IT assets) .
Email and SMS integration (automatically create tickets from incoming emails, send out notifications etc) .
Most importantly it's cloud-hosted and accessible through the Web on any device.
It gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
With Our tool, identify the right trends and patterns in your team's efforts, make improvements, and inspire better performance.
It helps bring together employees from across departments, to give customers a truly unified customer service experience.
Create or automate repeatable processes such as transferring files or sending email.
Manage your ticketing cycle, create custom ticket statuses and decide when SLA timers should go off.
Ensure that your support agents are focused on things that matter and track productivity on the go.
Import data of the issues for better and easy solution of ticket. Export data from the report in the format of excel.